Singular Support USA

Total activity 304
Last activity September 29, 2021 17:44
Member since January 09, 2018 15:38

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Singular Support USA created an article, September 03, 2021 10:47
How can I upgrade my account subscription?
1. GLOSSARY & FAQ
2. QUESTIONS & ANSWERS
Head over to the Subscription Manager to select your desired subscription tier.
- Edited September 03, 2021 10:47
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Singular Support USA created an article, July 30, 2021 18:00
The timer on my show is showing different times across devices in our production pipeline, what's wrong?
1. GLOSSARY & FAQ
2. QUESTIONS & ANSWERS
Timers in Singular overlays are all built using the Timer Widget which operates off of Coordinated Universal Time (UTC). If you're seeing different times on different devices in your production pip...
- Edited October 06, 2021 11:15
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Singular Support USA created an article, July 23, 2021 17:52
My preview and or output window in my control app is not loading. What do I do?
1. GLOSSARY & FAQ
2. QUESTIONS & ANSWERS
Clear your browser cache. For Chrome, you can do this by heading to chrome://settings/clearBrowserData
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Singular Support USA commented, June 30, 2021 10:03
Hi giger, As described in the first note within this article, the Singular Dashboard currently doesn't support hosting video files. You'll need to host them elsewhere like your own server, Amazon S...
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Singular Support USA created an article, June 01, 2021 10:37
I upgraded my account and the watermark won't disappear. What's wrong?
1. GLOSSARY & FAQ
2. QUESTIONS & ANSWERS
Most likely all that you need to do is refresh your Output URL. This means any and all instances of your Output URL that were opened before the account upgrade took place. We recommend refreshing t...
- Edited July 23, 2021 18:02
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Singular Support USA commented, May 25, 2021 11:34
Hi Tommy Perez, Unfortunately LiveU Solo's portal doesn't have an option to add in a browser layer (a Singular output). So the video feed needs to be send to a software that does. One free option w...
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Singular Support USA commented, April 21, 2021 12:12
Hi Michel, we are working to make it more apparent in the platform that video hosting is not supported in the Singular Dashboard. Video files have to be hosted elsewhere.
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Singular Support USA created an article, April 15, 2021 14:15
Hosting video files on OneDrive
1. GLOSSARY & FAQ
2. QUESTIONS & ANSWERS
The Singular Dashboard doesn't host video files but if you need to play a few small video clips in your overlays, they can be hosted and accessed elsewhere. One easy and free option is to host vide...
- Edited April 15, 2021 14:49
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Singular Support USA created an article, April 14, 2021 18:24
Hosting video files on Google Drive
1. GLOSSARY & FAQ
2. QUESTIONS & ANSWERS
The Singular Dashboard doesn't host video files but if you need to play a few small video clips in your overlays, they can be hosted and accessed elsewhere. One easy and free option is to host vide...
- Edited April 15, 2021 14:34
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Singular Support USA created an article, April 12, 2021 11:03
Singular and AWS Elemental MediaLive
1. SHARE
2. CLOUD PRODUCTION SOFTWARE
AWS Elemental MediaLive is a broadcast-grade live video processing service. It lets you create high-quality video streams for delivery to broadcast televisions and internet-connected multiscreen de...
- Edited April 13, 2021 17:34
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